Given that community management is a relatively new profession, it’s difficult to know how and when to expand the department. Add to that the nebulousness around what a community professional does depending on the goals of the company, and it’s near impossible! In this episode of Community Pulse we were joined by Nathen Harvey (VP of Community Development, Chef) and Phil Leggetter (Head of Developer Relations, Nexmo) to talk about learning to scale a community role.
We talk about working closely with other departments that have similar (but not the same) goals and understanding our colleagues’ day-to-day concerns, as well as the importance of communication and finding a mentor. We also delved into the murky waters of self-promotion and how to make sure you (and your team) are highly visible within the company. Lastly, we talked about the struggle of learning to step back and delegate tasks to others so you have the time to do what you need to be doing as you guide your team.
Senior Cloud Ops Advocate at Microsoft. Jason Hand writes, presents, and coaches on the principles and nuance of DevOps, Site Reliability Engineering, and modern incident management practices. Named “DevOps Evangelist of the Year” by DevOps.com in 2016, Jason recently authored a new book on the topic of Site Reliability Engineering. In addition to SRE, Jason has authored books with O’Reilly Media on the subject of post-incident reviews and Chatops. DevOpsDays Rockies organizer and host of the Front-range Site Reliability Meetup, Jason is dedicated to the latest trends in technology, sharing the lessons learned, and helping people continuously improve their IT and software development practices.
Mary Thengvall is a connector of people at heart, both personally and professionally. She loves digging into the strategy of how to build and foster communities, and has been working with various developer communities for over 10 years. After several years of building community programs at O’Reilly Media, Chef Software, and SparkPost, she’s now consulting for companies looking to build out a Developer Relations strategy. She’s also the author of the first book on Developer Relations: The Business Value of Developer Relations (© 2018, Apress)