Given that community management is a relatively new profession, it’s difficult to know how and when to expand the department. Add to that the nebulousness around what a community professional does depending on the goals of the company, and it’s near impossible! In this episode of Community Pulse we were joined by Nathen Harvey (VP of Community Development, Chef) and Phil Leggetter (Head of Developer Relations, Nexmo) to talk about learning to scale a community role.
We talk about working closely with other departments that have similar (but not the same) goals and understanding our colleagues’ day-to-day concerns, as well as the importance of communication and finding a mentor. We also delved into the murky waters of self-promotion and how to make sure you (and your team) are highly visible within the company. Lastly, we talked about the struggle of learning to step back and delegate tasks to others so you have the time to do what you need to be doing as you guide your team.
Nathen Harvey, VP of Community Development at Chef, helps the community whip up an awesome ecosystem built around the Chef platform. Nathen also spends much of his time helping people learn about the practices, processes, and technologies that support DevOps, continuous delivery, and high velocity organizations. Prior to joining Chef, Nathen spent a number of years managing operations and infrastructure for a diverse range of web applications. Nathen is a co-host of the Food Fight Show, a podcast about Chef and DevOps. He is also an occasional farmer who loves eggs and actively supports #hugops.