On this episode of the Community Pulse, Jason and Mary sit down with Tim Falls, Vice President of Community at Keen, and Jesus Gonzalez-Barahona, co-founder of Bitergia, to dig into metrics – the community manager’s arch nemesis. We talk through a number of different options of how to face the reality of making your value known in a world where community is all about relationship-building and word-of-mouth. From bringing awareness to what you’re doing as a team, to not just knowing the numbers, but understanding what the numbers mean, to bringing other coworkers into the community effort whose job titles don’t indicate that they “should” be involved in community, Jesus and Tim offer solutions to this very real problem.
Growing up, Tim created overlap in Venn Diagrams of various social circles – the smart kids and jocks, stoners and straight-edged, cool kids and band nerds. Today he helps bring together people from different worlds – be those geographic, professional, spiritual, socioeconomic, or other – fostering environments of inclusion and value. Tim is the Founder of Gnomadic - an organization whose mission is to generate universal positive vibes through community-centric action and influence. His professional community-building experience has amassed through roles at companies like Techstars, SendGrid, and most recently Keen IO.
Senior Cloud Ops Advocate at Microsoft. Jason Hand writes, presents, and coaches on the principles and nuance of DevOps, Site Reliability Engineering, and modern incident management practices. Named “DevOps Evangelist of the Year” by DevOps.com in 2016, Jason recently authored a new book on the topic of Site Reliability Engineering. In addition to SRE, Jason has authored books with O’Reilly Media on the subject of post-incident reviews and Chatops. DevOpsDays Rockies organizer and host of the Front-range Site Reliability Meetup, Jason is dedicated to the latest trends in technology, sharing the lessons learned, and helping people continuously improve their IT and software development practices.
Mary Thengvall is a connector of people at heart, both personally and professionally. She loves digging into the strategy of how to build and foster communities, and has been working with various developer communities for over 10 years. After several years of building community programs at O’Reilly Media, Chef Software, and SparkPost, she’s now consulting for companies looking to build out a Developer Relations strategy. She’s also the author of the first book on Developer Relations: The Business Value of Developer Relations (© 2018, Apress)