On this episode of the Community Pulse, Jason and Mary sit down with Tim Falls, Vice President of Community at Keen, and Jesus Gonzalez-Barahona, co-founder of Bitergia, to dig into metrics – the community manager’s arch nemesis. We talk through a number of different options of how to face the reality of making your value known in a world where community is all about relationship-building and word-of-mouth. From bringing awareness to what you’re doing as a team, to not just knowing the numbers, but understanding what the numbers mean, to bringing other coworkers into the community effort whose job titles don’t indicate that they “should” be involved in community, Jesus and Tim offer solutions to this very real problem.
Growing up, Tim created overlap in Venn Diagrams of various social circles – the smart kids and jocks, stoners and straight-edged, cool kids and band nerds. Today he helps bring together people from different worlds – be those geographic, professional, spiritual, socioeconomic, or other – fostering environments of inclusion and value. Tim is the Founder of Gnomadic - an organization whose mission is to generate universal positive vibes through community-centric action and influence. His professional community-building experience has amassed through roles at companies like Techstars, SendGrid, and most recently Keen IO.